Our partner bank, CBW Bank, is FDIC insured. FDIC insurance covers deposits into your Moven account up to $250,000, as with all FDIC insured accounts.
What is Moven®?
Moven is a financial service provider. We partner with CBW Bank, along with other vendors, to provide digital banking services.
Moven was created to help you always know and never worry about your finances. We provide real time insights to empower you to make informed decisions so you can spend, save, and live smarter.
Moven provides a digital bank account, paired with an innovative app, to help you track your finances in real time and manage your overall spending.
Moven offers linked account options that you can use in a similar way. Essentially, you would have separate cards, but you can link the same accounts and transfer money between them instantly, for free. For any questions, please contact firstname.lastname@example.org.
Please contact email@example.com to order a replacement.
If you misplace your Moven card, please open the Moven app, select “My Moven Account” from the menu, and suspend your card immediately.
Please contact firstname.lastname@example.org to order a replacement.
To unlock your account, select the "Forgot your password" link at the bottom of the login screen. Submit your username in the prompt and you will then be sent an email with a link to reset your password and unlock your account.
To reset your password, select the "Forgot your password" link at the bottom of the login screen. Submit your username in the prompt and you will then be sent an email with a link to reset your password.
You can change your contact information by selecting “My Profile & Settings” in the menu.
If you have forgotten your username, please contact email@example.com and we will be happy to assist you.
You can find your account and routing numbers in the Moven app by selecting “My Moven Account” in the menu.
Simply call 1-855-559-2666 and follow the prompts to change your PIN.
Once you receive your Moven Debit Card, simply call 1-855-559-2666, the number on the back of your card, to activate and get your PIN.
Using Financial Features
Moven only supports domestic (U.S.) bank accounts at this time.
Moven accounts are non-interest bearing.
Moven does not support wire transfers at this time. However, we do support ACH transfers.
An ACH transfer is a bank-to-bank transfer using your account and routing numbers.
You are able to link one funding account to your Moven account. You can reset your funding account by contacting firstname.lastname@example.org.
Trial deposits are two small deposits under $1.00 that are used to confirm you can successfully send and receive money from your account. These amounts will be withdrawn immediately after they have been successfully validated.
When you first log into the app, you will be prompted to connect a funding account. Enter the account and routing numbers of the account you wish to connect and select an amount to transfer.
Trial deposits will appear in your funding account in 2-3 business days.
Once you receive the trial deposits, you will be able to link the account and your transfer will begin! This initial deposit will be sent in 4-5 business days after your trial deposits have been confirmed.
Your funding and external bank accounts are non-Moven bank accounts, neither are required to use Moven.
A funding account allows you to transfer money to and from your Moven account.
An external account is used to provide an accurate picture of your spending behavior. Read more about external accounts in the Features section below!
Log in to your Moven app, select “My Moven Account” from the menu, and suspend your card immediately. After you have suspended your card, please contact email@example.com to order a replacement card and dispute any unauthorized charges
Moven does not charge you to open an account, deposit or transfer funds, or make a payment. There are fees in special circumstances (outlined in the Cardholder Services agreement), which include the following:
You can email yourself a Direct Deposit form directly from your Moven® mobile app! Simply select "Direct Deposit" from the "Add Money" menu, followed by "Email me a Direct Deposit Form". This will send a Direct Deposit form with your account and routing numbers, along with a voided check, to the email associated with your Moven account.
There are a number of ways to add money to your Moven account. Here are your options:
In any single month, you can deposit up to $25,000 into your Moven account.
Spending and Sending Money
Funds will be withdrawn and the check will be mailed within 2 business days.
You can send a check for any amount between $20-$4000.
Normal delivery is 5-7 business days from when the check is processed.
We can expedite the check for a $30 fee. This takes 1-2 business days from when the check is processed.
Moven will decline the check request.
Please contact firstname.lastname@example.org to cancel the request.
Moven cards do not currently use EMV technology.
You are subject to MasterCard’s 1% interchange fee when using your Moven card in another currency.
Yes! Moven’s MasterCard Paypass® sticker can be used to make contactless or "tap-to-pay" payments at any participating retailer that supports MasterCard PayPass. Make sure you select “Credit” at the payment terminal. Please contact email@example.com if you would like a PayPass Sticker.
Using your friend’s phone number or email, you can send money instantly to their Moven account.
For a non-Moven user, these transfers will take 2-3 business days and the recipient will need to enter their account and routing numbers.
The maximum amount you may send or receive from your card using the Pay a Friend feature is $750.00 per day.
There are a number of ways to pay your bills with Moven.
Using Wellness Features
Moven has an offers marketplace that provides great deals on services our customers frequently use. You can learn more about them at offers.moven.com.
Contact firstname.lastname@example.org if you are having trouble linking your financial institution.
To unlink an account, go to the "Manage External Accounts" page in your Moven app. From there you can unlink individual accounts.
Please note: this action will delete all account information from Moven and will no longer be reflected in your spending insights.
You can manage your external accounts from the “Manage External Accounts” page in the Moven app. We want you be able to track all of your spending; therefore there is no limit to the amount of external accounts you can link!
The Spending Meter reflects what you have spent and is not a reflection of your balance. If you have spent over your typical amount, then you will be in the red.
Changing a transaction’s category is as easy as tapping on the category image, then selecting your desired category. At this time, we do not offer the option to create custom categories.
Moven tracks your daily spending habits and shows you the moment your start to spend more than usual. This allows you to make informed decisions about your spending.
Moven categorizes your expenses in three ways: Wants, Needs and Other.
"Wants" reflects all of the transactions related to your discretionary spending: Dining Out, Shopping, Travel, Entertainment, Fees, and Cash.
"Needs" reflects all of the transactions related to basic living expenses: Home, Groceries, Transportation, Utilities, Education, and Health.
"Other” includes: Account Transfers, Business Expenses, Donations, Gifts, Income, Payments, Savings and Taxes. (These transactions will not be reflected in your typical spending.)
Moven averages your transaction history to calculate your typical spending. Your transaction history will include your Moven transactions and the transactions of any other external accounts you connect.
Money Path is a graph of your daily spending during the current month compared to your typical spending.