What is Moven®?

Are you FDIC insured?

Our partner bank, CBW Bank, is FDIC insured. FDIC insurance covers deposits into your Moven account up to $250,000, as with all FDIC insured accounts.

Is Moven a bank?

Moven is a financial service provider. We partner with CBW Bank, along with other vendors, to provide digital banking services.

Why use Moven?

Moven was created to help you always know and never worry about your finances. We provide real time insights to empower you to make informed decisions so you can spend, save, and live smarter.

How does Moven work?

Moven provides a digital bank account, paired with an innovative app, to help you track your finances in real time and manage your overall spending.

Getting Started

Can I create a joint Moven account?

Moven offers linked account options that you can use in a similar way. Essentially, you would have separate cards, but you can link the same accounts and transfer money between them instantly, for free. For any questions, please contact support@moven.com.

What happens when my card is damaged or it expires?

Please contact support@moven.com to order a replacement.

What if I lost or misplaced my card?

If you misplace your Moven card, please open the Moven app, select “My Moven Account” from the menu, and suspend your card immediately.

Please contact support@moven.com to order a replacement.

What if I’m locked out of my account?

To unlock your account, select the "Forgot your password" link at the bottom of the login screen. Submit your username in the prompt and you will then be sent an email with a link to reset your password and unlock your account.

What if I forgot my password?

To reset your password, select the "Forgot your password" link at the bottom of the login screen. Submit your username in the prompt and you will then be sent an email with a link to reset your password.

How do I change my contact details?

You can change your contact information by selecting “My Profile & Settings” in the menu.

What do I do if I forgot my username?

If you have forgotten your username, please contact support@moven.com and we will be happy to assist you.

Where are my account and routing numbers?

You can find your account and routing numbers in the Moven app by selecting “My Moven Account” in the menu.

How do I change my PIN?

Simply call 1-855-559-2666 and follow the prompts to change your PIN.

How do I activate my Moven Debit card?

Once you receive your Moven Debit Card, simply call 1-855-559-2666, the number on the back of your card, to activate and get your PIN.

Using Financial Features

Moven accounts are non-interest bearing.

Moven only supports domestic (U.S.) bank accounts at this time.

Do I receive any interest for having an account?

Moven accounts are non-interest bearing.

Can I wire money to or from my Moven account?

Moven does not support wire transfers at this time. However, we do support ACH transfers.

What is an ACH transfer?

An ACH transfer is a bank-to-bank transfer using your account and routing numbers.

How many funding accounts can I link to my Moven account?

You are able to link one funding account to your Moven account. You can reset your funding account by contacting support@moven.com.

What is a trial deposit?

Trial deposits are two small deposits under $1.00 that are used to confirm you can successfully send and receive money from your account. These amounts will be withdrawn immediately after they have been successfully validated.

How do I set up my funding account?

When you first log into the app, you will be prompted to connect a funding account. Enter the account and routing numbers of the account you wish to connect and select an amount to transfer.

Trial deposits will appear in your funding account in 2-3 business days.

Once you receive the trial deposits, you will be able to link the account and your transfer will begin! This initial deposit will be sent in 4-5 business days after your trial deposits have been confirmed.

What is the difference between a funding account and an external account?

Your funding and external bank accounts are non-Moven bank accounts, neither are required to use Moven.

A funding account allows you to transfer money to and from your Moven account.

An external account is used to provide an accurate picture of your spending behavior. Read more about external accounts in the Features section below!

What can I do if I see an unauthorized or fraudulent charge on my account?

Log in to your Moven app, select “My Moven Account” from the menu, and suspend your card immediately. After you have suspended your card, please contact support@moven.com to order a replacement card and dispute any unauthorized charges

Does Moven charge any fees?

Moven does not charge you to open an account, deposit or transfer funds, or make a payment. There are fees in special circumstances (outlined in the Cardholder Services agreement), which include the following:

1
Expedited Shipping: $30
2
Account Closure: $10
3
Replacement Cards: 2 free/year, $4.99 for any additional replacements

Adding Money

How do I set up direct deposit?

You can email yourself a Direct Deposit form directly from your Moven® mobile app! Simply select "Direct Deposit" from the "Add Money" menu, followed by "Email me a Direct Deposit Form". This will send a Direct Deposit form with your account and routing numbers, along with a voided check, to the email associated with your Moven account.

How do I add money to my account and when will the funds be available?

There are a number of ways to add money to your Moven account. Here are your options:

1
Direct deposit a portion or your entire paycheck into your Moven account. Direct deposits are available by 11AM EST on the postdate set by your employer.
2
Push money from another bank account into your Moven account via an ACH transfer, which takes 2-3 business days.
3
Pull money from your funding account using the Moven app, which will take 4-5 business days.
4
Deposit a check into your Moven account using Ingo Money. The funds will be available in an hour for a fee or 10 days for free.
5
Add cash to your Moven account using the MasterCard rePower network. The funds will be available instantly. (Please note: Moven does not charge a fee for this service. However, the locations offering MasterCard rePower will charge a fee.)

How much can I add into my account?

In any single month, you can deposit up to $25,000 into your Moven account.

Spending and Sending Money

If I request to "mail a check", when will the money be taken from my account?

Funds will be withdrawn and the check will be mailed within 2 business days.

What are the limits for sending a check?

You can send a check for any amount between $20-$4000.

How long does it take to mail a check?

Normal delivery is 5-7 business days from when the check is processed.

We can expedite the check for a $30 fee. This takes 1-2 business days from when the check is processed.

What if the address on my check request is not valid?

Moven will decline the check request.

What do I do if I enter something incorrectly on a check request?

Please contact support@moven.com to cancel the request.

Does the Moven card have an EMV chip?

Moven cards do not currently use EMV technology.

What happens when I use my card while I’m travelling abroad?

You are subject to MasterCard’s 1% interchange fee when using your Moven card in another currency.

Is my Moven account compatible with contactless payment terminals?

Yes! Moven’s MasterCard Paypass® sticker can be used to make contactless or "tap-to-pay" payments at any participating retailer that supports MasterCard PayPass. Make sure you select “Credit” at the payment terminal. Please contact support@moven.com if you would like a PayPass Sticker.

How can I pay a friend?

Using your friend’s phone number or email, you can send money instantly to their Moven account.

For a non-Moven user, these transfers will take 2-3 business days and the recipient will need to enter their account and routing numbers.

The maximum amount you may send or receive from your card using the Pay a Friend feature is $750.00 per day.

How do I pay my bills using Moven?

There are a number of ways to pay your bills with Moven.

1
You can now request a check directly from your app!
2
Prism Money and Moven work together to set up bill pay using your Moven account.
3
You can also pay bills by using your account and routing numbers directly.

Using Wellness Features

Does Moven have any special offers?

Moven has an offers marketplace that provides great deals on services our customers frequently use. You can learn more about them at offers.moven.com.

What do I do if I am unable to link my external account?

Contact support@moven.com if you are having trouble linking your financial institution.

How do I unlink an external account?

To unlink an account, go to the "Manage External Accounts" page in your Moven app. From there you can unlink individual accounts.

Please note: this action will delete all account information from Moven and will no longer be reflected in your spending insights.

How do I link an external account?

You can manage your external accounts from the “Manage External Accounts” page in the Moven app. We want you be able to track all of your spending; therefore there is no limit to the amount of external accounts you can link!

I just deposited money into my Moven account. Why is my Spending Meter in the red?

The Spending Meter reflects what you have spent and is not a reflection of your balance. If you have spent over your typical amount, then you will be in the red.

How do I re-categorize my transactions?

Changing a transaction’s category is as easy as tapping on the category image, then selecting your desired category. At this time, we do not offer the option to create custom categories.

What are spending spikes?

Moven tracks your daily spending habits and shows you the moment your start to spend more than usual. This allows you to make informed decisions about your spending.

What are wants & needs?

Moven categorizes your expenses in three ways: Wants, Needs and Other.

"Wants" reflects all of the transactions related to your discretionary spending: Dining Out, Shopping, Travel, Entertainment, Fees, and Cash.

"Needs" reflects all of the transactions related to basic living expenses: Home, Groceries, Transportation, Utilities, Education, and Health.

"Other” includes: Account Transfers, Business Expenses, Donations, Gifts, Income, Payments, Savings and Taxes. (These transactions will not be reflected in your typical spending.)

How does Moven calculate my typical spending?

Moven averages your transaction history to calculate your typical spending. Your transaction history will include your Moven transactions and the transactions of any other external accounts you connect.

What is the Money Path®?

Money Path is a graph of your daily spending during the current month compared to your typical spending.